CareShiftER account and data deletion
You can request deletion in CareShiftER or by email if you cannot use the app.
Delete in the app
Open Settings and find the data/account controls. Delete All Data clears local schedule/preferences and the recovery copy while keeping the account; in the updated app, the cloud deletion must succeed before local data is cleared. A cloud failure keeps the account and local data available for retry. Delete Account requests deletion of the Firebase account, saved cloud schedule, and local app data. Read the confirmation carefully before continuing.
A network, authentication, or service failure can prevent part of a request. If you need confirmation that the cloud copy was removed, contact support. Deleting or uninstalling the app alone does not delete your cloud account or exported files.
Request deletion from the web
Email support@lucentixlabs.com with:
- The email address associated with CareShiftER, including an Apple relay address if that is the account email.
- Whether you want to delete only the cloud schedule or the account and associated cloud schedule.
- A reply address where support can contact you to verify the request.
We may ask for information needed to verify that you own the account. Do not send a password, verification code, payment-card information, or your complete schedule backup.
Information affected
A cloud schedule can contain shifts and notes, profile and pay details, custom presets, repeating patterns, preferences, and a save/update time. Account information includes the Firebase account identifier, sign-in email, verification status, and a name if provided through sign-in.
The app’s local recovery copy is removed by its full-deletion controls. Files you exported, calendar copies, messages sent to others, and recipients’ copies remain outside CareShiftER. Delete those separately where needed. Store purchase records, RevenueCat purchase/entitlement records, Expo app-usage records, and provider security/retention records are not automatically removed by the Firebase account action. Contact support for help with a request that also concerns these records.
See the CareShiftER privacy policy for the account, backup, purchase, and service data involved.