Help & Support
Lucentix Labs business contact: 412-450-0002. For product-specific help, use the email route listed below so we can respond with the right details.
MeetingMark
For recording, importing audio, meeting bots, transcripts, summaries, speakers, sharing, export, subscriptions, or account questions, visit the MeetingMark Help Center.
For technical help, email support@lucentixlabs.com. To share product feedback, email feedback@lucentixlabs.com. When reporting a MeetingMark bug, include the version information shown in the app’s Settings screen, your device, OS version, and the steps that led to the issue.
CareShiftER
Visit the CareShiftER help and user guide for custom shifts, scheduling several dates, copying weeks, repeating patterns, pay estimates, sharing, backups, recovery, and lifetime access.
For CareShiftER help or feedback, email support@lucentixlabs.com or feedback@lucentixlabs.com. Include your app version and build, device, operating system, and the steps that led to the issue. Hide personal notes and pay details in screenshots, and never send passwords or verification codes.
Billing and purchases
App Store and Google Play purchases, subscription management, cancellations, and refund requests are handled through the storefront where you made the purchase. For product-specific guidance, start with the app’s Help page or email support.
Privacy, deletion, and legal requests
For CareShiftER account, cloud backup, purchase, or data questions, read the CareShiftER Privacy Policy and account and data deletion instructions.
For a website privacy request, legal notice, or question about these policies, email legal@lucentixlabs.com. For MeetingMark meeting or account information, review the MeetingMark Privacy Policy. To permanently delete a MeetingMark account and associated data, use the in-app Delete Account flow; the MeetingMark deletion instructions show where to find it.
SMS updates
To stop Lucentix Labs marketing messages, reply STOP to a message. For SMS help, reply HELP or email support@lucentixlabs.com. See our SMS Terms and Privacy Policy.
Mailing address only
Lucentix Labs LLC
502 W 7th St Ste 100
Erie, PA 16502, US
For correspondence only. This is not a customer-visit location.