Privacy Policy

Effective September 1, 2026 · Last updated October 28, 2026

Lucentix Labs LLC (“Lucentix Labs,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle information collected through lucentixlabs.com, our studio communications, and our SMS program.

1. Product-specific privacy information

This policy does not replace product-specific privacy information. MeetingMark processes account and meeting content through its own service and is governed by the MeetingMark Privacy Policy. For MeetingMark account deletion, use the in-app Delete Account flow; the deletion instructions show where to find it. Where a product-specific policy addresses the same subject, it applies to that product as stated there.

2. Information we collect

Information you provide

• Email updates sign-up: name and email address. The website updates form does not request a mobile number or enroll you in SMS.
• Separate or earlier SMS sign-ups: the name, email address, mobile number, and SMS consent provided through those forms.
• Support, feedback, and legal requests: the contents of your message and the contact details you provide.

Email updates records

When you submit the email updates form, we save your name, email address, submission time, source page, language, and the sign-up wording shown. We send a notification containing these details to our private sign-up inbox. To stop email updates, contact support@lucentixlabs.com.

SMS consent records

When you opt in to text messages, we retain a record of the consent needed to show it was given. This may include the date and time of the submission, the form and consent language shown, the mobile number submitted, and technical information associated with the request.

Information collected automatically

Our site is delivered through Cloudflare, which processes standard request information such as IP address and browser information for delivery, security, and abuse prevention.

Website traffic and performance

We use Cloudflare Web Analytics to measure page visits, traffic sources, browser and device categories, and website performance. It runs automatically and does not use cookies or local storage to collect usage metrics, or fingerprint visitors. We use aggregate reports to understand which pages are useful and improve the site, not to build advertising profiles or follow people across websites.

We do not send sign-up names, email addresses, phone numbers, or SMS consent records to this analytics service. This measurement is separate from our sign-up form and does not record sessions or form contents. Learn more about Cloudflare Web Analytics and Cloudflare's privacy practices.

HeyCatch website tracking has been disabled. Disabling it does not erase information previously collected with consent; for privacy or deletion requests, contact legal@lucentixlabs.com.

3. How we use information

• To manage the email updates you requested, notify Lucentix Labs of your sign-up, and maintain your subscription and consent record.
• To manage separately requested SMS updates and maintain their consent records.
• To respond to support, feedback, privacy, and legal requests.
• To operate, secure, and improve our website and communications.
• To comply with law and protect against spam, fraud, or abuse.

4. Text messages and mobile numbers

We do not sell your personal information. We do not share mobile information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We use your mobile number to deliver the messages you opted in to receive. You can opt out at any time by replying STOP to a message. Reply HELP for SMS assistance or email support@lucentixlabs.com. See our SMS Terms for details.

5. When we share information

We share information only as needed to operate our website and communications, including with service providers that perform work for us, such as:

• Cloudflare for hosting, spam protection, private storage of website sign-up details and consent records, and email notifications to Lucentix Labs;
• an SMS delivery provider for transmitting messages you requested; and
• our business email provider for correspondence.

We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and security. We do not sell personal information.

6. Retention and security

We keep email and SMS subscription information while you remain subscribed to the respective program. After an opt-out, we retain the minimum information reasonably necessary to honor that request, maintain a consent record, resolve issues, and comply with legal obligations. We keep support and other communications for as long as reasonably needed for the request and our legitimate business or legal needs.

We use reasonable administrative and technical safeguards designed to protect information. No online service or method of storage is completely secure.

7. Your choices and privacy requests

• Email updates: email support@lucentixlabs.com to unsubscribe.
• Text messages: reply STOP to opt out; reply HELP for help.
• Access, correction, or deletion: email legal@lucentixlabs.com.
• MeetingMark information: use the product’s in-app controls, including its Delete Account flow, or the contact route in its privacy policy.

We may take reasonable steps to verify a privacy request before acting on it. Depending on where you live, you may have additional rights under applicable privacy law.

8. Children and changes

Our website and SMS program are not directed to children under 13. If you believe a child has provided personal information to us, email legal@lucentixlabs.com. We may update this policy from time to time and will update the date above when we do.